Phone and Online Counselling

SuicideLine Victoria is a 24/7 telehealth provider that offers free professional phone and online counselling for people living in Victoria.

You do not require a medical referral to initiate contact. This means you can access free professional counselling anywhere, at a time that is convenient to you.

With its less confronting approach, many people find phone and online counselling a helpful alternative to face-to-face counselling. Our qualified counsellors specialise in working with suicide-related issues, and will assist you in working through difficult emotions. We offer both single and multi-session counselling services to eligible clients.

The counsellor will help you with goal planning, ensuring your own safety, and help to link you to other services in the community.

All staff managing our telephone or online counselling services are qualified professional counsellors, social workers or psychologists, trained to follow a contextual counselling and problem solving process to listen, understand you, and help you find ways to feel better.

 

Telephone counselling

Call SuicideLine Victoria on 1300 651 251 to talk with a counsellor anywhere, anytime.

 

Online chat – what you can expect

Access SuicideLine Victoria online counselling and chat with a counsellor anywhere, anytime.

  • Real-time chat with a professional counsellor
  • A focused session lasting up to thirty minutes. Your online counsellor will advise you when your session is coming to a close
  • A free service available 24/7.

How to access online chat:

  • To access online counselling, simply click the floating chat button to the right of the screen
  • A pop-up chat widget will then appear
  • Enter your details in the mandatory fields and if one of our professional counsellors are available, you will be able to chat with them straight away
  • There is no longer a need to register your details on our website.

 

Video chat – What you can expect

  • Real-time support via a video link allowing you to talk with a professional counsellor
  • A focussed session lasting up to thirty minutes. Your online counsellor will advise you when your session is coming to a close
  • A free service available by appointment.

How to access video chat service:

  • To access online counselling video chat, you will need to schedule an appointment
  • Simply click the video chat button located at the bottom of each page
  • A pop-up chat widget will then appear
  • Enter your details in the mandatory fields and if one of our professional counsellors are available, you will be able to chat with them straight away
  • They will take all relevant details and schedule a suitable time for a video chat appointment to take place
  • All video chats are conducted via zoom
  • Please have handy:
    • Your email address
    • Your reasons for using the SuicideLine Victoria video counselling service.
  • There is no longer a need to register your details on our website.

 

Overseas

Please note SuicideLine Victoria is only available to people living in Victoria, Australia aged 15 years and older (18 for video chat). Unfortunately, we cannot provide assistance to people outside of this state or overseas and we recommend you contact your nearest support service.

Befrienders Worldwide provides information about suicide and emotional support services worldwide in multiple languages.